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Ambulatory Quality ManagementA Call for Articles
Christian N. Ramsey, Jr, MD
Arch Fam Med. 1993;2(4):368.
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THE CHALLENGES of managing an office-based medical practice are growing in the face of the rapidly changing health care market. Patient expectations for quick, hassle-free service are increasing; government-sponsored standards, protocols, and guidelines threaten physician autonomy; and third-party payer utilization and information requirements are driving practice overhead costs to new highs. A growing number of physician practices are addressing these issues by incorporating information technology and changing fundamental production processes to improve efficiency and increase patient satisfaction.
The application of total quality management techniques has been responsible for extraordinary improvement in a number of nonmedical industries during the past 25 years. In 1950, "made in Japan" meant made cheaply. Today, Lexus and Infiniti are among the premier automobiles in the world. The quality of Japanese electronics is unsurpassed. As in Japan, quality management has risen to the top of the agenda of US industries; Xerox, General Electric, Florida Power and
. . . [Full Text PDF of this Article]
Author Affiliations
Oklahoma City, Okla
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