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Maintaining Communication in a Time of Uncertainty
Eleanor S. Segal, MD
Arch Fam Med. 1995;4(12):1066-1067.
Abstract
Today, the move to managed care and ever-ballooning technology have created new challenges for communication between physician and patient. Good communication involves a set of acquired skills that medical schools and continuing medical education programs are finally beginning to teach. One model for mastering these skills is known as the four Es: engage, empathize, educate, and enlist. The four-E model, created by the Bayer (formerly Miles) Institute for Health Care Communication in West Haven, Conn, includes techniques that can help improve a physician's ability to communicate with patients.
Author Affiliations
From the Core Faculty, Geriatric Education Center, Stanford (Calif) University, and Bayer Institute for Health Care Communication, West Haven, Conn.
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