10.2190/LUEV-BYWD-0857-65AC LUEVBYWD085765AC 0 BUILDING A PROCESS FOR A QUALITY OF WORK ENVIRONMENT IN THE PUBLIC SECTOR 20020509 20020509 20020509 20020509 http://baywood.metapress.com/link.asp?target=contribution&id=LUEVBYWD085765AC 4 MAURICE RUCKER This article describes the author's efforts to conceptualize and design a process for a public sector organization which would capture the strengths and weaknesses of that organization's human resources. The intent was to provide the data base for a more effective response to a pattern of symptoms of job dissatisfaction and in the process to build a stronger and more self-sustaining organization.