Journal Facts

Journal
Journal of Collective Negotiations
ISSN
2167-7816 (print) 2167-7824 (electronic)
Volume
18
Issue
2
Date
6/1/1989

Article Facts

Title
DETERMINANTS OF THE QUALITY OF UNION-MANAGEMENT RELATIONS: AN EXPLORATORY STUDY OF UNION MEMBER PERCEPTIONS
DOI
10.2190/W48D-DWTQ-9RX0-11TA
Author
PAUL F. CLARK
Online Date
05/09/2002

Article Links

DETERMINANTS OF THE QUALITY OF UNION-MANAGEMENT RELATIONS: AN EXPLORATORY STUDY OF UNION MEMBER PERCEPTIONS

PAUL F. CLARK

DOI: 10.2190/W48D-DWTQ-9RX0-11TA

Abstract

This study looks at a recent survey of union member attitudes in an effort to isolate, from the member's perspective, the factors that are most important in shaping the quality of union-management relations. Data were collected through a national survey of the membership of the National Association of Letter Carriers, a postal union of approximately 220,000 members. The results suggest that four variables - attitude toward the supervisor, member perception of the effectiveness of the grievance procedure, intrinsic job satisfaction, and commitment to the union - are the most important determinants of the quality of union-management relations.

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