Journal Facts

Journal
Journal of Collective Negotiations
ISSN
2167-7816 (print) 2167-7824 (electronic)
Volume
30
Issue
1
Date
3/1/2003

Article Facts

Title
ADJUDICATORS (ARBITRATORS) ACTING AS MEDIATORS: AN EXPERIMENT IN DISPUTE RESOLUTION AT THE PUBLIC SERVICE STAFF RELATIONS BOARD OF CANADA
DOI
10.2190/NG1W-4MYE-W5EY-DBUX
Author
GEORGE T. SULZNER
Pages
59-75
Online Date
01/23/2003

Article Links

ADJUDICATORS (ARBITRATORS) ACTING AS MEDIATORS: AN EXPERIMENT IN DISPUTE RESOLUTION AT THE PUBLIC SERVICE STAFF RELATIONS BOARD OF CANADA

GEORGE T. SULZNER

DOI: 10.2190/NG1W-4MYE-W5EY-DBUX

Abstract

This article discusses the changes that took place at Canada's Public Service Staff Relations Board from 1999 to the present. During that time, a pilot project moved the process for handling labor-management disputes from adjudication (called arbitration in the United States) to mediation. The results of the pilot program were encouraging, with 85 percent (347) of the cases dealt with by mediation, and only 15 percent (63) going to adjudication hearings. Participants' responses substantiated the success of the change. Evidence included improved communication between the parties and satisfaction with the mediators and the results of mediation.

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