10.2190/C1GU-G2DM-6KRU-5BA4 C1GUG2DM6KRU5BA4 5 A System for the Assessment of Program, Service, and/or Facility Components 349 359 20020509 20020509 20020509 20020509 C1GUG2DM6KRU5BA4.pdf http://baywood.metapress.com/link.asp?target=contribution&id=C1GUG2DM6KRU5BA4 4 David L. Groves School of Health, Physical Education and Recreation, Bowling Green State University Customer satisfaction is one of the primary elements related to profits in commercial recreation. The purpose of this study was to explore the potential of using the correlation between short-term and long-term measures to assess the impact of programs, services, and facilities. Results indicate that the proposed methodology is an additional tool to understanding how social/psychological factors are related to profits. R. J. Gitelson and J. L. Crompton, Insights into the Repeat Vacation Phenomenon, <i>Annals of Tourism Research, 11</i>:2, pp. 199-218, 1984. D. L. Groves, Commercial Recreation and Tourism: A Component Analysis of Customer Satisfaction, <i>Journal of Environmental Systems, 14</i>:1, pp. 93-102, 1984-85. N. Schwabb, III, A New Generation of Theme Park Rolls In, <i>Urban Land, 42</i>:4, pp. 8-11, 1983. R. C. A. Johnson and R. C. Mannell, The Relationship of Crowd Density and Environmental Amenities to Perceptions of Malls and Leisure Shopping Environments, <i>Recreation Research Review, 10</i>:4, pp. 18-23, 1983. J. D. Fridgen, Environmental Psychology and Tourism, <i>Annals of Tourism Research, 11</i>:1, pp. 19-39, 1984.