<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE Publisher PUBLIC "-//MetaPress//DTD MetaPress 2.0//EN" "http://public.metapress.com/dtd/MPRESS/MetaPressv2.dtd">
<Publisher>
	<PublisherInfo>
		<PublisherName>Baywood Publishing Company</PublisherName>
	</PublisherInfo>
	<Journal>
		<JournalInfo JournalType="Journals">
			<JournalPrintISSN>1055-7512</JournalPrintISSN>
			<JournalElectronicISSN>1541-3799</JournalElectronicISSN>
			<JournalTitle>Journal of Individual Employment Rights</JournalTitle>
			<JournalCode>BWIE</JournalCode>
			<JournalID>300324</JournalID>
			<JournalURL>http://baywood.metapress.com/link.asp?target=journal&amp;id=300324</JournalURL>
		</JournalInfo>
		<Volume>
			<VolumeInfo>
				<VolumeNumber>10</VolumeNumber>
			</VolumeInfo>
			<Issue>
				<IssueInfo IssueType="Regular">
					<IssueNumberBegin>1</IssueNumberBegin>
					<IssueNumberEnd>1</IssueNumberEnd>
					<IssueSupplement>0</IssueSupplement>
					<IssuePartStart>0</IssuePartStart>
					<IssuePartEnd>0</IssuePartEnd>
					<IssueSequence>000010000120010101</IssueSequence>
					<IssuePublicationDate>
						<CoverDate Year="2001" Month="1" Day="1"/>
						<CoverDisplay>Number 1/2001-2002</CoverDisplay>
					</IssuePublicationDate>
					<IssueID>1MBP27LQMUFG</IssueID>
					<IssueURL>http://baywood.metapress.com/link.asp?target=issue&amp;id=1MBP27LQMUFG</IssueURL>
				</IssueInfo>
				<Article ArticleType="Original">
					<ArticleInfo Free="No" ESM="No">
						<ArticleDOI>10.2190/K39N-AJ73-JN85-VRJL</ArticleDOI>
						<ArticlePII>K39NAJ73JN85VRJL</ArticlePII>
						<ArticleSequenceNumber>25</ArticleSequenceNumber>
						<ArticleTitle Language="En">VIOLATIONS OF ETHICAL EXPECTATIONS: THE TOXICITY OF ORGANIZATIONAL PAIN AND SOME REMEDIES</ArticleTitle>
						<ArticleFirstPage>25</ArticleFirstPage>
						<ArticleLastPage>39</ArticleLastPage>
						<ArticleHistory>
							<RegistrationDate>20030410</RegistrationDate>
							<ReceivedDate>20030410</ReceivedDate>
							<Accepted>20030410</Accepted>
							<OnlineDate>20030410</OnlineDate>
						</ArticleHistory>
						<FullTextFileName>K39NAJ73JN85VRJL.pdf</FullTextFileName>
						<FullTextURL>http://baywood.metapress.com/link.asp?target=contribution&amp;id=K39NAJ73JN85VRJL</FullTextURL>
						<Composite>1</Composite>
					</ArticleInfo>
					<ArticleHeader>
						<AuthorGroup>
							<Author AffiliationID="A1">
								<GivenName>DIANE L.</GivenName>
								<Initials/>
								<FamilyName>SWANSON</FamilyName>
								<Degrees/>
								<Roles/>
							</Author>
							<Author AffiliationID="A1">
								<GivenName>ROBERT J.</GivenName>
								<Initials/>
								<FamilyName>PAUL</FamilyName>
								<Degrees/>
								<Roles/>
							</Author>
							<Affiliation AFFID="A1">
								<OrgDivision/>
								<OrgName>Kansas State University</OrgName>
								<OrgAddress/>
							</Affiliation>
						</AuthorGroup>
						<Abstract Language="En">In this article we address organizational pain as the buildup of sadness, frustration, bitterness, and anger among employees who perceive that they have been treated unfairly in the workplace. We submit that such emotionally charged reactions can lead to legal and ethical toxicity or organizational pain that stems from employers' breaches of legal and ethical standards, respectively. Although both forms of toxicity are detrimental to organizational life, we submit that employers' failure to meet workers' expectations of ethical treatment is especially problematic. We elaborate on this thesis by describing some causes, consequences, and costs of ethical toxicity and recommending some methods of prevention and remedy. We conclude by commenting on a role for public policy.</Abstract>
						<biblist>
							<bib-other>
								<bibtext seqNum="1">A. De Nisi and R. Griffin, Human Resource Management, Houghton-Mifflin, Boston, Mass., 2001.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="2">B. Ashforth, Petty Tyranny in Organizations: A Preliminary Examination of Antecedents and Consequences, Canadian Journal of Administrative Sciences, 14(2), pp. 126-140, 1997.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="3">J. Cordery, W. Mueller, and L. Smith, Attitudinal and Behavioral Effects of Autonomous Group Working: A Longitudinal Field Study, Academy of Management Journal, 34(2), pp. 464-476, 1991.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="4">J. Greenberg and K. Scott, Why Do Workers Bite the Hand that Feeds Them? Employee Theft As An Exchange Process, in B. Staw and L. Cummings (eds.), Research in Organizational Behavior, JAI Press, Greenwich, Conn., pp. 111-156, 1996.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="5">D. Cohen and L. Prusak, In Good Company: How Social Capital Makes Organizational Work, Harvard Business School Press, Boston, Mass., 2001.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="6">E. Schein, Organizational Culture &amp; Leadership, Jossey-Bass, San Francisco, 1992.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="7">D. Swanson, Dysfunctional Conglomerates: An Explanation Provided by Linking Ontological Individualism to Social Relations Within an Open Systems Context, Behavioral Science, 37(2), pp. 139-152, 1992.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="8">D. Dougherty, Organizing for Innovation, in S. Clegg, C. Hardy, and W. Nord (eds.), Handbook of Organizational Studies, Sage Publications, Thousand Oaks, Calif., pp. 424-439, 1996.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="9">J. Laabs, Remedies for H.R.'s Legal Headache, Personnel Journal, 73(12), pp. 66-68, 1994.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="10">D. Hatano, Employee Rights and Corporate Restrictions: A Balancing of Liberties, California Management Review, 24(2), pp. 5-13, Winter 1981.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="11">R. Jackall, Moral Mazes, Oxford University Press, New York, 1988.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="12">G. Milkovich and J. Boudreau, Human Resource Management, 8th Ed., Irwin, Boston, Mass., 1997.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="13">J. Conger, Leadership: The Art of Empowering Others, Academy of Management Executive, 3(1), pp. 17-25, 1989.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="14">J. Du Brin, Leadership: Research Findings, Practice and Skills, 2nd ed., Houghton-Mifflin, Boston, Mass., 1998.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="15">D. Rousseau and J. McLean Parks, The Contracts of Individuals and Organizations, in L. Cummings and B. Straw (eds.), Research in Organizational Behavior, Vol. 15, JAI Press, Greenwich, Conn., pp. 1-44, 1992.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="16">J. Greenberg, Organizational Justice: Yesterday, Today and Tomorrow, Journal of Management, 16(2), pp. 399-432, 1990.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="17">D. Organ, Organizational Citizenship Behavior: The Good Soldier Syndrome, H. D. Heath and Company, Lexington, Mass.,1988.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="18">L. Trevino, The Social Effects of Punishment in Organizations: A Justice Perspective, Academy of Management Review, 17(4), pp. 647-676, 1992.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="19">J. Wanous, Organizational Entry: Recruitment, Selection and Socialization on Newcomers, 2nd ed., Addison-Wesley, Reading, Mass., 1992.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="20">A. Mishra and G. Spreitzer, Explaining How Survivors Respond to Downsizing: The Roles of Trust, Empowerment, Justice and Work Redesign, Academy of Management Review, 23(3), pp. 567-588, 1998.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="21">B. Niehoff, C. Enz, and R. Grover, The Impact of Top-Management Actions on Employee Attitudes and Perceptions, Group and Organizational Studies, 5(3), pp. 337-352, 1990.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="22">S. Feldman, Restructuring: How to Get It Right, Academy of Management Review, 18, pp. 16-21, 1993.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="23">D. King, Seeking the Cure for Ailing Corporations, Organizational Development Journal, 4(1), pp. 5-22, 1996.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="24">L. Uchitelle and N. Kleinfeld, On the Battlefields of Business, Millions of Casualties, The New York Times, Section I, Page 1, March 3, 1996.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="25">L. Walker, The Battered Woman, Harper &amp; Row, New York, 1979.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="26">D. Miler and N. Vidmar, The Social Psychology of Punishment Reactions, in J. Lerner and S. Lerner (eds.), The Justice Motive in Social Behavior, Plenum, New York, pp. 145-172, 1981.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="27">R. Bies, Interactional (In)justice: The Sacred and Profane, in J. Greenberg and R. Cropanzano (eds.), Advances in Organizational Behavior, Stanford University Press, Stanford, Calif., pp. 89-118, 2000.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="28">J. VanMaanen, Breaking, in: Socialization to Work, in R. Rubin (ed.), Handbook of Work Organization and Society, Rand McNally, Chicago, pp. 67-130, 1976.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="29">D. Rousseau, Psychological and Implied Contracts in Organizations, Employee Responsibilities and Rights Journal, 2(2), pp. 121-139, 1989.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="30">V. Wu and P. Short, The Relationship of Empowerment to Teacher Job Commitment and Job Satisfaction, Journal of Industrial Psychology, 23(1), pp. 85-89, 1996.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="31">A. Carroll, Three-Dimensional Model of Corporate Social Performance, Academy of Management Review, 4(4), pp. 497-505, 1979.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="32">B. Tepper, Consequences of Abusive Supervision, Academy of Management Journal, 43(2), pp. 178-190, 2000.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="33">D. Swanson, Addressing a Theoretical Problem by Reorienting the Corporate Social Performance Model, Academy of Management Review, 20(1), pp. 43-64, 1995.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="34">M. Duffy, D. Ganster, and M. Pagon, Social Undermining and Social Support in the Workplace, Paper presented at the Annual Meeting of the Academy of Management, San Diego, Calif., 1998.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="35">S. Robinson and E. Morrison, Psychological Contracts and OCB: The Effects of Unfulfilled Obligations on Civic Virtue Behavior, Journal of Organizational Behavior, 16(3), pp. 289-298, 1995.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="36">C. Argyris, Personality and Organization, Harper, New York, 1957.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="37">D. McGregor, The Human Side of Enterprise, McGraw Hill, New York, 1960.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="38">H. Mintzberg, Managerial Work: Analysis from Observation, Management Science, 18, pp. 97-110, 1971.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="39">P. Frost and S. Robinson, The Toxic Handler: Organizational Hero--and Casualty, Harvard Business Review, pp. 97-110, July/August 1999.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="40">D. Swanson and B. Niehoff, Business Citizenship Outside and Inside Organizations: An Emergent Synthesis of Corporate Responsibility and Employee Citizenship, in J. Andriof and M. McIntosh (eds.), Perspectives on Corporate Citizenship: Context, Content and Process, Greenleaf Publishing, London, 2001, pp. 104-116.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="41">D. Elisburg, Workers' Compensation Issues for Psychologists: The Worker's Point of View, in L. Murphy, J. Hurrell, S. Saute, and C. Puryear Keita (eds.), Job Stress Interventions, American Psychological Association, Washington, D.C., pp. 359-379, 1995.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="42">R. De Frank and J. Ivancevich, Stress on the Job: An Executive Update, Academy of Management Executive, 12(3), pp. 55-66, 1998.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="43">J. McCune, Companies Grapple with Workplace Violence, Management Review, 83(3), pp. 52-57, 1994.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="44">M. Wulfson, Rules of the Game: Do Corporate Codes of Ethics Work? Review of Business, pp. 12-16, Fall 1998.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="45">P. Blau, Exchange and Power in Social Life, Wiley, New York, 1964.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="46">M. Granovetter, Economic Action and Social Structure: The Problem of Embeddedness, American Journal of Sociology, 91(3), pp. 481-510, 1985.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="47">J. Hackman and G. Oldham, Work Redesign, Addison-Wesley, Reading, Mass., 1980.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="48">R. Ford and M. Fottler, Empowerment: A Matter of Degree, Academy of Management Executive, 9(3), pp. 17-35, 1995.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="49">C. Koberg, R. Boss, J. Senjem, and E. Goodman, Antecedents and Outcomes of Empowerment: Empirical Evidence from the Health Care Industry, Group &amp; Organization Management, 24(1), pp. 71-91, 1999.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="50">E. Morrison and S. Robinson, When Employees Feel Betrayed: A Model of How Psychological Contract Violation Develops, Academy of Management Review, 22(1), pp. 226-256, 1997.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="51">M. Fulford and C. Enz, The Impact of Empowerment on Service Employees, Journal of Management Issues, 7(2), pp. 161-175, 1995.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="52">S. Robinson and D. Rousseau, Violating the Psychological Contract: Not the Exception but the Norm, Journal of Organizational Behavior, 15(3), pp. 245-259, 1994.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="53">D. La Nuez and J. Jermier, Sabotage by Managers and Technocrats: Neglected Patterns of Resistance at Work, in J. Jermier, D. Nights, and W. Lord (eds.), Resistance and Power in Organizations, Routledge, New York, pp. 219-251, 1994.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="54">H. Edwards and H. Scullion, The Social Organization of Industrial Conflict: Control and Resistance in the Workplace, Basil Blackwell, Oxford, United Kingdom, 1982.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="55">R. Giacalone and S. Knouse, Justifying Wrongful Behavior: The Role of Personality in Organizational Sabotage, Journal of Business Ethics, 9(1), pp. 55-61, 1990.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="56">J. King, White-Collar Reactions to Job Insecurity and the Role of the Psychological Contract: Implications for Human Resource Management,Human Resource Management, 39(1), pp. 79-91, 2000.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="57">T. Donaldson, The Ethics of International Business, Oxford University Press, New York, 1989.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="58">R. Bies and T. Tripp, Two Faces of the Powerless: Coping With Tyranny, in R. Kramer and M. Neale (eds.), Power and Influence in Organizations, Sage, Thousand Oaks, Calif., 1998, pp. 203-219.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="59">J. K. Galbraith, The New Industrial State, Houghton-Mifflin, Boston, Mass., 1967.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="60">C. Perrow, Complex Organizations: A Critical Essay, McGraw Hill Publishing Company, New York, 1986.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="61">G. Powell, The Abusive Organization, Academy of Management Executive, 12(2), pp. 95-96, 1998.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="62">M. Shepard and J. Campbell, The Abusive Behavior Inventory: A Measure of Psychological and Physical Abuse, Journal of Interpersonal Violence, 7(3), pp. 291-305, 1992.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="63">W. Cascio, Downsizing: What Do We Know? What Have We Learned? Academy of Management Executive, 7(1), pp. 95-104, 1993.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="64">A. Downs, Corporate Executions: The Ugly Truth About Layoffs--How Corporate Greed Is Shattering Lives, Companies and Communities, AMACOM, New York, 1995.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="65">D. Wolf, Child Abuse, Implications for Child Development and Psychopathology, Sage, Beverly Hills, Calif., 1987.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="66">L. Trevino and G. Ball, The Social Implications of Punishing Unethical Behavior: Observers' Cognitive and Affective Reactions, Journal of Management, 18(4), pp. 751-768, 1992.</bibtext>
							</bib-other>
							<bib-other>
								<bibtext seqNum="67">H. Levinson, C. Price, K. Munden, H. Mandl, and C. Solley, Men, Management, and Mental Health, Harvard University Press, Cambridge, Mass., 1962.</bibtext>
							</bib-other>
						</biblist>
					</ArticleHeader>
				</Article>
			</Issue>
		</Volume>
	</Journal>
</Publisher>
