10.2190/0BY4-2X64-UL96-94X9 0BY42X64UL9694X9 183 VALUABLE DISCONNECTS IN DISPUTE RESOLUTION SYSTEMS 183 196 20050916 20050916 20050916 20050916 0BY42X64UL9694X9.pdf http://baywood.metapress.com/link.asp?target=contribution&id=0BY42X64UL9694X9 3 JOEL CUTCHER-GERSHENFELD GLADYS GERSHENFELD WALTER GERSHENFELD IRRA, San Diego Dispute resolution systems that seek to reduce conflict and promote equitable treatment are an essential and incompletely understood aspect of workplace systems. Disconnects are impediments to achieving the goals of dispute resolution programs and are endemic to such arrangements. Disconnects are valuable in that they provide insight into needed change to meet system goals. After considering lessons from organizational learning systems, this article examines some valuable disconnects that occur in labor-management grievance arbitration, dispute resolution in nonunion settings, and in the practice of collective bargaining itself.