10.2190/WR.13.3.e G27628257T388043 5 Uncovering Workplace Bullying 281 301 20090723 20090723 20090723 20090723 G27628257T388043.pdf http://baywood.metapress.com/link.asp?target=contribution&id=G27628257T388043 3 Duncan Lewis Michael Sheehan Catherine Davies Centre for Research on Workplace Behaviours, University of Glamorgan, Wales, UK Awareness of workplace bullying as an organisational phenomenon is one thing, but understanding the complexity and multifaceted nature of such a slippery concept is another. The gathering of information on workplace bullying can take many forms, including, for example, staff surveys, conversations, and casual anecdotes. How useful are these sorts of evidence in understanding and uncovering the phenomenon of workplace bullying? This article provides a case study that explores two routes to detecting the existence and prevalence of bullying at work. The use of a standardised instrument for measuring bullying at work coupled with an open-ended qualitative approach produces some interesting findings. By far the most useful evidence comes from the rich qualitative accounts of organisational participants. These everyday explanations of what bullying means to ordinary members of the workforce can be usefully classified using an existing typology of occupational violence. This classification might prove useful to those charged with eradicating the insidious behaviours that underpin bullying in organisations.

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