Journal Facts

Journal
Journal of Individual Employment Rights
ISSN
1055-7512 (print) 1541-3799 (electronic)
Volume
11
Issue
3
Date
7/1/2003

Article Facts

Title
VALUABLE DISCONNECTS IN DISPUTE RESOLUTION SYSTEMS
DOI
10.2190/0BY4-2X64-UL96-94X9
Authors
  • JOEL CUTCHER-GERSHENFELD
  • GLADYS GERSHENFELD
  • WALTER GERSHENFELD
Pages
183-196
Online Date
09/16/2005

Article Links

VALUABLE DISCONNECTS IN DISPUTE RESOLUTION SYSTEMS

JOEL CUTCHER-GERSHENFELD
GLADYS GERSHENFELD
WALTER GERSHENFELD

DOI: 10.2190/0BY4-2X64-UL96-94X9

Abstract

Dispute resolution systems that seek to reduce conflict and promote equitable treatment are an essential and incompletely understood aspect of workplace systems. Disconnects are impediments to achieving the goals of dispute resolution programs and are endemic to such arrangements. Disconnects are valuable in that they provide insight into needed change to meet system goals. After considering lessons from organizational learning systems, this article examines some valuable disconnects that occur in labor-management grievance arbitration, dispute resolution in nonunion settings, and in the practice of collective bargaining itself.

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