Reactions to the Americans with Disabilities Act: Attitudes of Business Decision Makers

Bruce Eberhardt
Les Johnson
Steve Moser


DOI: 10.2190/60R4-EBW2-2F76-CEX8

Abstract

This study focused on two major objectives: to measure attitudes that business decision makers have toward the ADA and to determine what difficulties these individuals feel they face in attempting to comply with the ADA. A survey was conducted to assess the perceptions of respondents from prominent businesses in a midwestern state. Findings indicated that respondents from service businesses perceived fewer barriers to ADA compliance than those from sales businesses. Business owner respondents had less favorable attitudes and perceived more barriers to compliance than those respondents in human resource positions. Respondents from larger businesses perceived fewer barriers.

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